Terms and Conditions

This website is operated by Z ZUHANA. Throughout the site, the terms "we", "us", and "our" refer to Z ZUHANA. By visiting our website and purchasing products from us, you engage in our service and agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, you should not use this website.

By using this website, you confirm that:

• You are at least 18 years old or using the site under the supervision of a parent or legal guardian.
• You will provide accurate and complete information when placing an order.

Z ZUHANA sells clothing and fashion products through this website.

• All prices are listed in Bangladeshi Taka (BDT).
• Prices and product availability may change without prior notice.
• We reserve the right to modify or discontinue any product at any time.

We try to display product colors and images as accurately as possible, but actual colors may vary slightly depending on your device screen.

When placing an order on our website:

• You agree that all information provided is accurate.
• Z ZUHANA reserves the right to cancel or refuse any order if necessary.
• If a prepaid order is cancelled, the payment will be refunded according to our refund policy.

We provide home delivery services within Bangladesh.

Delivery conditions include:

• Delivery time may vary depending on your location.
• Delivery charges may apply depending on delivery area.
• Customers must provide accurate address and phone number.

If delivery fails due to incorrect information provided by the customer, additional delivery charges may apply.

We may accept the following payment methods:

• Cash on Delivery (COD)
• Mobile Banking (bKash, Nagad, Rocket)
• Online Payment Gateway (if available)

Orders will be processed once payment confirmation is received (except COD orders).

Customer satisfaction is important to us. If you receive a defective or incorrect product:

• Contact us within 3 days after receiving the item.
• Products must be unused and in original condition.
• Exchanges depend on product availability.

Delivery charges for returns or exchanges may apply.

All content on this website including:

• Logo
• Product images
• Text
• Website design

are the property of Z ZUHANA and protected by copyright laws. Unauthorized use is prohibited.

You agree not to:

• Use the website for illegal activities
• Attempt to hack or damage the website
• Provide false information

Violation may result in suspension of access.

Z ZUHANA shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

Z ZUHANA reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective once posted on this page.